Refund policy
At TrendsKart, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return, replacement, or refund subject to the terms below.
1. Return Eligibility
A return request may be accepted if:
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You received a damaged or defective product.
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You received a product different from what you ordered.
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Your order is incomplete or missing an item.
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The product has a manufacturing defect.
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The product received does not match the description or specifications listed on our website.
The product must generally be unused, in its original condition, and returned with its original packaging, tags, accessories, and invoice/order details where applicable.
2. Return Request Period
Please contact us within 7 days of delivery if you wish to request a return, replacement, or refund.
Requests made after this period may not be accepted unless required by applicable law.
3. Products That Cannot Be Returned
Certain products may not be eligible for return due to hygiene, safety, customization, or other restrictions.
Examples may include:
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Used or damaged products caused by the customer.
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Products without original packaging or accessories.
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Customized or personalized products.
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Products marked as non-returnable on the product page.
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Products damaged due to misuse, improper handling, or normal wear and tear.
4. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
To help us process your request, we may ask you to provide:
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Your order number.
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Photos or videos of the product and packaging.
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A description of the issue.
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Any other information reasonably required to verify the claim.
After verification, we may offer a replacement, return, refund, or another appropriate resolution.
5. Refunds
Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will generally be processed to the original payment method used for the purchase.
Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
6. Return Shipping
If the return is due to our error, such as receiving a wrong, defective, or damaged product, TrendsKart may arrange or reimburse reasonable return shipping costs, subject to verification.
For returns requested for reasons not caused by TrendsKart, return shipping charges may be the customer's responsibility where applicable.
7. Replacement
Where available, TrendsKart may provide a replacement instead of a refund for eligible damaged, defective, or incorrect products.
Replacement availability may depend on product stock.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.
If cancellation is accepted before shipment, any eligible refund will be processed according to the payment method and applicable terms.
9. Refund Delays
If your refund has been approved but you have not received it within the expected time, please first check your bank or payment provider.
If the refund is still not visible, contact TrendsKart with your order number and refund details so we can assist you.
10. How to Request a Return or Refund
To request a return, replacement, or refund, contact our customer support team with:
Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):
Please contact us through the customer-support details provided on our website.
11. Important Notice
TrendsKart reserves the right to verify all return and refund requests before approving them. A return or refund may be refused if the product does not meet the eligibility requirements described in this policy.
This policy does not limit any rights available to customers under applicable Indian consumer protection laws.
TrendsKart
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